#1 Software or hardware problem? von crowek 21.06.2018 15:27

HI,

I have an old rigaku +724 with crystal clear 2.0 as software. After taking one sample without problem, I tried to initialize the machine but instead I receive the following message:Error cannot get response from communication port.A response was not received in the time alloted.
elapsed time = 0.5, time= 0.5
command sent: (RS)
Occurred in GonioCommunication::DoGetResponse()
Occurred in GonioCommunication::GetResponse()
Make sure that the controller is connected to serial port#2 and the controller is turned on.
Occurred in DualGoniometer::nReceive()
Occurred in DualGoniometer::nSendAndReceive()
Occurred in DualGoniometer::nSendSystemReset()
Occurred in DualGoniometer::nInt()
I do much experience in this type of problems and I wonder if it is a hardware (probably a cable not communicating) or is a software problem.Do you have any advice?

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://www.xrayforum.co.uk/viewtopic.php?t=2823
Whiteboard Production Company

Thank you.

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#3 RE: Software or hardware problem? von bznewz 15.01.2020 12:35

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#4 RE: Software or hardware problem? von zebvoo 12.03.2020 16:10

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